-C H A P T E R

C H A P T E R 7

Installing Sun StorEdge Diagnostic Reporter

This chapter provides steps on installing Sun StorEdge Diagnostic Reporter on a Solaris, Linux, HP-UX, IBM AIX, Windows NT, Windows 2000, and Windows 2003 host. Topics covered in this chapter include:

System Requirements

Installing Software

Manually Stopping and Starting Sun StorEdge Diagnostic Reporter

Uninstalling Sun StorEdge Diagnostic Reporter

System Requirements

TABLE 7-1 lists the system requirements for each of the supported platforms.


OS Version	Memory	Disk Space
Solaris2.6 Solaris 8 and Solaris 9 on SPARC platfoms Solaris 9 x86 Platform Edition (9 08/03)	256 Mbyte minimum 512 Mbyte recommended	40 Mbyte minimum 100 Mbyte recommended
Windows NT 4.0 Windows 2000 Windows 2003	64 Mbyte minimum 512 Mbyte recommended	40 Mbyte minimum 400 Mbyte recommended
Sun Linux 5.0 on a Sun LX50 server (SCSI only) Red Hat Advanced Server 2.1	256 Mbyte minimum 512 recommended	40 Mbyte minimum 100 Mbyte recommended
HP-UX 11.0 and 11i	256 Mbyte minimum 512 recommended	40 Mbyte minimum 100 Mbyte recommended
IBM AIX 4.3.3 and 5.1L	256 Mbyte minimum 512 Mbyte recommended	40 Mbyte minimum 100 Mbyte recommended

Installing Software

This section lists the installation packages and provides steps for installing Sun StorEdge Diagnostic Reporter.

Note - Before installing Sun StorEdge Diagnostic Reporter, be sure to read the release notes for your array.

Note - You must be superuser to install Sun StorEdge Diagnostic Reporter.

Installation Packages

Installation packages are contained on the Sun StorEdge 3000 Family Professional Storage Manager CD. TABLE 7-2 specifies which files are required for which OS. Sun StorEdge Diagnostic Reporter on a Solaris OS also offers language support for French, Japanese, Simplified Chinese, Traditional Chinese, and Korean. TABLE 7-2 specifies which files are required for each language.

If the translated software and documentation for Sun StorEdge Diagnostic Reporter version 1.5 are not available on the CD, or if you need to access the translated software and documentation for Sun StorEdge Diagnostic Reporter version 1.3, go to: http://www.sun.com/products-n-solutions/hardware/docs/Network_Storage_Solutions/EOL_Products/index.html.


	Solaris OS	Microsoft Windows OS	Linux OS	HP-UX OS	IBM AIX OS
Agent	`SUNWscsa`	`setup.exe`	`SUNWscsa.rpm`	`SUNWscsa.depot`	`SUNWscsa.bff`
Config Tool (UI)	`SUNWscui`	`setup.exe`	`SUNWscui.rpm`	`SUNWscui.depot`	`SUNWscui.bff`

Language Support for the Solaris Host

In addition to the English-only installation packages listed in TABLE 7-2, language support in French, Japanese, and Simplified Chinese, Traditional Chinese, and Korean is provided for the Solaris host. TABLE 7-3 lists the required installation packages for these languages.

Note - Each language requires the English installation package for the Sun StorEdge agent and the Config Tool.


	English	French	Japanese	Simplified Chinese	Traditional Chinese	Korean
Agent	`SUNWscsa`	`SUNWscsa SUNWfscs`	`SUNWscsa SUNWjscs`	`SUNWscsa SUNWcscs`	`SUNWscsa SUNWtscs`	`SUNWscsa SUNWkscs`
Config Tool (UI)	`SUNWscui`	`SUNWscui SUNWfscui`	`SUNWscui SUNWjscui`	`SUNWscui SUNWcscui`	`SUNWscui SUNWtscui`	`SUNWscui SUNWkscui`

To Install Sun StorEdge Diagnostic Reporter on a Solaris Host

If you are installing only the English version of the package, follow only the instructions for English. If you are adding language support, you must install the English version of the program first.

Note - You must install the Sun StorEdge Configuration Service agent before installing the Sun StorEdge Diagnostic Reporter agent and Config Tool.

Note - Make sure that Java runtime environment software is installed on the computer or workstation on which you are installing Sun StorEdge Configuration Service. The earliest release of Java runtime environment software that is compatible with Sun StorEdge Configuration Service on a Solaris 2.6 host is 1.3.1. The earliest release of Java runtime environment software that is compatible with Sun StorEdge Configuration Service on a Solaris 8 or 9 host is 1.2.

1. Insert the Sun StorEdge 3000 Family Professional Storage Manager CD and type:

# cd /cdrom/cdrom0/product/solaris

2. To install the agent (English), type:

# pkgadd -d SUNWscsa

To add language support, type:

# pkgadd -d SUNWxscs

where x is f, j, c, t, or k, depending on what language you are installing. See TABLE 7-3, Required Sun StorEdge Diagnostic Reporter Installation Packages for Solaris OS Language Support for package names.

3. To install the Config Tool (UI) (English), type:

# pkgadd -d SUNWscui

To add French, Japanese, or Simplified Chinese language support, type:

# pkgadd -d SUNWxscui

where x is f, j, c, t, or k, depending on what language you are installing. See Required Sun StorEdge Diagnostic Reporter Installation Packages for Solaris OS Language Support for package names.

4. Provide appropriate responses to each of the standard installation prompts.

The installation prompts are standard pkgadd -d prompts regarding which packages to install and how to process scripts (with superuser privileges).

5. When the installation procedure is complete, reboot to activate the driver and the server daemons.

The agent is installed in /opt/SUNWsscs/ssdiagreporterd. The Config Tool is installed in /opt/SUNWsscs/ssdiagreporterui.

To Install Diagnostic Reporter on a Microsoft Windows Host

Note - You must install the Sun StorEdge Configuration Service agent before installing the Sun StorEdge Diagnostic Reporter agent and Config Tool.

1. To make sure the software installation utility functions optimally, close all open applications.

2. Insert the Sun StorEdge 3000 Family Professional Storage Manager CD and change to the \product\windows directory.

3. Double-click setup.exe and select SUNWsscs Diag Reporter.

4. In the Choose Destination Location window, install the default folder,
C:\Program Files\Sun\ssdgrpt, and click Next.

To install to a different folder, click Browse, select another folder, and click Next.

5. When the next window is displayed, click Full Installation and click Next.

Full Installation - Installs all three software components (Service, Config Tool, and Mail Receiver Tool)

Service Installation - Installs only the background Service software; note that the Service function can be configured remotely from the Config Tool

UI Installation - Installs only the Config and Mail Receiver Tools (not the Service)

Note - If you are not the administrator or you did not install Java runtime environment software, error messages that the Sun StorEdge Diagnostic Reporter Service is not running or is failing are displayed and you are unable to complete installation.

6. After the components are installed, click Finish to complete the installation.

To Install Diagnostic Reporter on a Linux Host

Note - You must install the Sun StorEdge Configuration Service agent before installing the Sun StorEdge Diagnostic Reporter agent and Config Tool.

1. Insert the Sun StorEdge 3000 Family Professional Storage Manager CD and type:

# cd /cdrom/cdrom0/product/linux

2. To install the agent, type:

# rpm -ivh SUNWscsa.rpm

3. To install the Config Tool (UI), type:

# rpm -ivh SUNWscui.rpm

4. When the installation procedure is complete, the agent starts automatically.

The agent is installed in /opt/SUNWsscs/ssdiagreporterd. The Config Tool is installed in /opt/SUNWsscs/ssdiagreporterui.

To Install Diagnostic Reporter on an HP-UX Host

Note - You must install the Sun StorEdge Configuration Service agent before installing the Sun StorEdge Diagnostic Reporter agent and Config Tool.

Note - Make sure that Java runtime environment software is installed on the remote login host. The earliest release of Java runtime environment software that is compatible with Sun StorEdge Diagnostic Reporter is 1.2. If you are not using a remote login host environment, it must be installed on the HP-UX machine on which you are installing Sun StorEdge Diagnostic Reporter.

1. If Java runtime environment software is not installed on the remote login host or computer or workstation on which you are installing Sun StorEdge Configuration Service, install it now.

2. Make sure that a mounting point has been created for the CD.

3. Insert the Sun StorEdge 3000 Family Professional Storage Manager CD.

4. Determine the device entry for the CD:

# ioscan -fnC disk

Note the device entry, for example:

/dev/dsk/c2t5d0

5. Mount the CD on your file system if it is not already mounted.

# mount -r device-entry mounting-point

6. To install the agent, type:

# swinstall -s /cdrom/product/hpux/SUNWscsa.depot

7. To install the Config Tool (UI), type:

# swinstall -s /cdrom/product/hpux/SUNWscui.depot

The agent is installed in /opt/SUNWsscs/ssdiagreporterd. The Config Tool is installed in /opt/SUNWsscs/ssdiagreporterui.

To Install Diagnostic Reporter on an IBM AIX Host

1. If Java runtime environment software is not installed on the computer or workstation on which you are installing Sun StorEdge Diagnostic Reporter, install it now.

To check the Java runtime environment software version, type:

# java -version

2. Insert the Sun StorEdge Professional Storage Manager CD and type:

# mount -v cdrfs -o ro CD-drive

3. To install the agent, type:

# installp -a -d /cdrom/product/aix/SUNWscsd.bff

4. To install the Config Tool (UI), type:

# installp -a -d /cdrom/product/aix/SUNWscui.bff

After the agent or console is installed successfully, "SUCCESS" is displayed in the Result column of the Installation Summary.

The agent is installed in /usr/SUNWsscs/ssdiagreporterd. The Config Tool is installed in /usr/SUNWsscs/ssdiagreporterui.

Manually Stopping and Starting Sun StorEdge Diagnostic Reporter

This section explains how to manually stop and start Sun StorEdge Diagnostic Reporter.

Note - You must be superuser to start and stop the agents (daemons).

To Stop and Start Sun StorEdge Diagnostic Reporter on a Solaris or Linux Host

Type:

# /etc/init.d/ssdgrptd stop

# /etc/init.d/ssdgrptd start

To Stop and Start Sun StorEdge Diagnostic Reporter on a Windows NT Host

To stop the Sun StorEdge Configuration Service agents, choose Settings right arrow Control Panel Services, select the agent you want to stop, and click Stop.

To start the agent software on the server, you must either reboot the server or start Sun StorEdge Diagnostic Reporter Service under Settings right arrow Control Panel Services.

To Stop and Start Sun StorEdge Diagnostic Reporter on a Microsoft Windows Host

1. On a Windows NT or Windows 2000 host, choose Start right arrow Programs Administrative Tools Computer Management.

On a Windows 2003 host, choose Start right arrow Administrative Tools Computer Management.

Alternatively, you can right-click My Computer and select Manage.

2. Click Services & Applications.

3. Select the Sun StorEdge Diagnostic Reporter Server, and right-click the service you want to start or stop.

To Stop and Start Sun StorEdge Diagnostic Reporter on an HP-UX Host

Type:

# /sbin/init.d/ssdgrptd stop

# /sbin/init.d/ssdgrptd start

To Stop and Start Sun StorEdge Diagnostic Reporter on an IBM AIX Host

Type:

# /usr/sbin/ssdgrptd stop

# /usr/sbin/ssdgrptd start

Uninstalling Sun StorEdge Diagnostic Reporter

This section explains how to uninstall Sun StorEdge Diagnostic Reporter.

To Uninstall Sun StorEdge Diagnostic Reporter on a Solaris Host

Note - If you added French, Japanese, or Simplified Chinese language support, you need to uninstall them before uninstalling the English version.

Use pkgrm (with the package names) to remove either or both portions of Sun StorEdge Diagnostic Reporter. See Required Sun StorEdge Diagnostic Reporter Installation Packages for Solaris OS Language Support for package names.

To Uninstall Sun StorEdge Diagnostic Reporter on a Linux Host

Use the rpm -e command followed by the package you want to uninstall, SUNWscsa (agent) or SUNWscui (Config Tool).

# rpm -e SUNWscsa

# rpm -e SUNWscui

To Uninstall Sun StorEdge Diagnostic Reporter on a Microsoft Windows Host

Use the Windows Add/Remove Programs utility to remove Sun StorEdge Diagnostic Reporter.

1. For Windows NT and Windows 2000, choose Start right arrow Settings Control Panel Add/Remove Programs.

For Windows 2003, choose Start right arrow Control Panel Add/Remove Programs.

2. Select the Sun StorEdge Diagnostic Reporter application and select Add/Remove.

Respond appropriately to the prompts.

To Uninstall Sun StorEdge Diagnostic Reporter on an HP-UX Host

Use the swremove command followed by the package you want to uninstall, SUNWscsa (agent) or SUNWscui (Config Tool).

# swremove SUNWscsa

# swremove SUNWscui

To Uninstall Sun StorEdge Diagnostic Reporter on an IBM AIX Host

Use the installp -u command followed by the package you want to uninstall, SUNWscsa (agent) or SUNWscui (Config Tool).

# installp -u SUNWscsa

# installp -u SUNWscui