A P P E N D I X F

Troubleshooting

This appendix outlines some common troubleshooting issues associated with identifying and fixing a problem initially associated with the SSL proxy blade.

This appendix contains the following sections:

Sanity Check

SSL Proxy Blade Troubleshooting Information Sources

Basic Troubleshooting Principles

Most Common Problems for the SSL Proxy Blade

Sanity Check

Very often a small problem can cause downtime and escalate into a big problem, or confuse the troubleshooting process.

These are the first steps that Sun Support will ask you to do, so please check all of the following prior to contacting Sun Microsystems technical support:

Verify that the SSL proxy blade is powered on.

Verify that you can ping the Admin port of the SSL proxy blade.

Browse a server web page and verify the browser indicates encrypted traffic.

SSL Proxy Blade Troubleshooting Information Sources

Gather information provided by the SSL proxy blade.

Check the Boot messages. Use serial terminal during boot up.

Check SSL proxy blade statistics (show stats).

Check the log (export log).

Check module version information (show boot).

Basic Troubleshooting Principles

The basic troubleshooting principles are listed below:

Analyze the symptoms

Gather relevant data (from logs, diagnostics, configuration, and versions)

Work from a known state

Eliminate as many variables as possible. Simplify the problem.

Change one variable at a time

Try to make the problem reproducible

Consider effects of recent changes in the system.

Most Common Problems for the SSL Proxy Blade

The most common reported problems occur in the following categories.

Configuration errors

Incomplete or wrong SSL proxy blade configurations that can be traced with the sanity checks indicated in Sanity Check.

Network environment setup

Assumptions about equipment other than the SSL proxy blade that are not correct for the environment. This is especially true in terms of performance expectations of other devices when configured with particular functions.