If an error occurs while installing or using Performance Manager, and you believe the error is caused by a problem with the product, take one of the following actions:

• If you have a basic or DECsupport(TM) Software Agreement, call your Customer Support Center. The Customer Support Center provides high-level advisory and remedial assistance.

• If you have a Self-Maintenance Software Agreement or you purchased Performance Manager within the past 90 days, you can submit a Software Performance Report.

• For documentation problems, casual questions, or suggestions, use the response form, or email us at pm_feedback.zso.dec.com.

Software Performance Reports

When you submit a Software Performance Report, please take the following steps:

• Reduce the problem to as small a size as possible.

• Describe as accurately as possible the circumstances and state of the node when the problem occurred. Include the description and version number of Performance Manager being used. Demonstrate the problem with specific examples.

• Report only one problem per Software Performance Report; this ensures a faster response.

• Mail the Software Performance Report package to Digital.

Many Software Performance Reports do not contain enough information to duplicate or identify the problem. Concise, complete information helps Digital give accurate and timely service to software problems.