Secure Global Desktop 4.31 Administration Guide > Printing > Printing from a Microsoft Windows NT 4 application server

Printing from a Microsoft Windows NT 4 application server

You can only print from a Microsoft Windows NT 4 application server if the application is configured to use the Citrix ICA Windows Protocol. You also have to configure a Secure Global Desktop printer on the UNIX server running the ICA client and on the Windows application server. You do this as follows:

1. Configure a Secure Global Desktop printer on the UNIX application server that runs the ICA client.
2. Use Secure Global Desktop to log in to the Windows application server. Use the Citrix ICA protocol.
3. Start the Add Printer Wizard.
4. When prompted how the printer should be managed, click Network Printer Server.
5. In the Connect to Printer box, double-click the Client icon.
6. In the Shared Printer list, double-click the printer you want to configure. The name of the printer you need to select has the format ip_address:#printer_name, where ip_address is the IP address of the primary Secure Global Desktop server in the array and printer_name is the name of the printer you configured on the UNIX application server.
7. When prompted, choose the printer model and manufacturer that most closely matches the client device's default printer. If there's no close match, choose a PostScript printer.

Limitations

Printing from a Windows NT 4 application server has the following limitations:

• No multiple printer support - you can only print to the client device's default printer. It is not possible for users to select a printer. If a user needs to print to a different printer, they have to log out of Secure Global Desktop, change their default printer and then log in again.
• Print jobs may be deleted - when a print job is transferred from the application server to a Secure Global Desktop server, the user's Secure Global Desktop name is needed to identify which client device to sent the print job to. With Windows NT 4 there is no direct way to associate print jobs with Secure Global Desktop users. If Secure Global Desktop cannot identify which user has printed a particular job, the print job is deleted. This might happen, for example, if two users log in to the application server with the same name.
• Distributed printing is not available - all print jobs are directed through the primary server in a Secure Global Desktop array.

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