11 Investigating, Reporting, and Resolving Problems

Oracle Enterprise Manager Database Control (Database Control) includes a feature called the Support Workbench that enables you to view and investigate critical database errors, report these errors to Oracle Support Services, and in some cases, resolve the errors.

This chapter explains critical errors and describes how to use the Database Home page and the Support Workbench to do the following:

• View critical error alerts

• View diagnostic data for critical errors

• Package diagnostic data for upload to Oracle Support Services

• Create and track a service request

• Repair some classes of critical errors

This chapter contains the following sections:

• About Database Problems and Incidents

• Investigating, Reporting, and Resolving a Problem

• Viewing Problems Using the Enterprise Manager Support Workbench