Secure Global Desktop 4.31 Administration Guide > Arrays, servers and load balancing > Users are unable to relocate their webtop sessions

Users are unable to relocate their webtop sessions

When a user logs in to a Secure Global Desktop server without logging out of another, normally the user's webtop session is relocated to the new server (this is sometimes called session grabbing). If the clocks on all array members are not synchronized, webtop sessions may not relocate successfully.

The timestamps on the webtop sessions determine which is newer. The newer webtop session is considered to be current. If clocks are not synchronized, the timestamps may give misleading information.

The solution is to make sure that clocks are synchronized between Secure Global Desktop servers in the array. For example, you can use rdate.

Related topics
Understanding webtop and emulator sessions