Secure Global Desktop 4.31 Administration Guide > Printing > Windows 2000 users are unable to print a file from a mapped network drive

Windows 2000 users are unable to print a file from a mapped network drive

Users running applications on a Windows 2000 Server may find that they are unable to print a file if the document that is being printed is opened from a mapped network drive.

Windows 2000 SP3 introduced a fault that causes printing from a mapped network drive to fail when using Windows Terminal Services. See the Knowledge Base Article Q328020 for details.

The solution is one of the following:

Copy the file on to the application server and print it from there.
Obtain the fix from Microsoft.
Install the latest service pack(s) on the Windows 2000 Server.

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Users cannot print from applications displayed through Secure Global Desktop