Secure Global Desktop Administration Guide > Printing > Troubleshooting printer preferences and settings
When a client device printer is defined for a user on a Windows 2000/2003 application server, they can set preferences for that printer. Use this page to help resolve problems with printer preferences.
Select the section that best matches the user's symptoms:
The first time a client device printer is defined for a user, the printer preferences (for example, the paper size and orientation) are the application server's defaults for the printer driver and not the client printer's current preferences.
Users can change the printer preferences on the application server, and these modified preferences are used when they next connect using a client device with the same printer.
When a user changes their printer preferences, for example by changing the default paper size, sometimes the change is not remembered when they next run a Windows session.
There is a delay between changing the preferences and the new preferences being sent to the client. When changing printer preferences, it is advisable to wait a few minutes before logging out from the Windows session.
Printer preferences are linked directly to the driver name. So if a user changes the printer they use and the new printer uses a different driver name, they have to set the printer preferences again.
The printer settings of a local printer are not set on the printer in the remote Windows session when you use Secure Global Desktop. However, they are set when you use the Microsoft Terminal Services Client.
Secure Global Desktop does not support this capability.
If you are using Secure Global Desktop PDF printing, some printer settings may be ignored by the Adobe Reader.
This may be because the printer driver used for PDF printing has settings which are not available on the client printer.
Some settings, such as page orientation, have to be set in the Adobe Reader print dialog as well as on the printer in the Windows 200/2003 session. Once you have set up the Reader, the settings are remembered.
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