Target
Skills:
By the end of this exercise
you will be able to..
Identify whether you're troubleshooting
a question or a problem, and choose an appropriate first resource.
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Is it a Question or a Problem?
Label problems as questions or problems, then
where to turn to first:
quote:question/problem:admin guide/release
notes.
Give 2 questions and 1 problem.
Have them pick out which chapter in admin
guide they could use to answer the question, then that link takes them
to the specific anchor within the admin guide.
Same for problem, but take them directly
to answer in release notes.
wrapup
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