Target Skills:

Ability to trouble shoot installation problems.
     

Trouble Shooting

If you're having problems, get help!

The latest Release Notes and Installation Instructions  will solve most of your problems.  Review them first!

It is often helpful during trouble shooting to determine whether you have a questions or a problem, and then utilize the appropriate resource. 

Questions

Examples of questions: 
  • what do these error messages mean (assumes there are no other signs of a  problem) 
  • request for information
  • how do I do this or that
  • should I do this, etc.
Where to go: Administrator's Guide

Problems

Examples of problems: 
  • I can't get this feature to work
  • server won't start
  • server crashed
  • performance isn't acceptable, etc.
Where to go: Release Notes and Installation Instructions 
 

Need Better Help?

Query additional support structures, such as Netscape Technical Support.
 
 
     

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