Target Skills:
 

  • By the end of this exercise you will be able to..
  • Identify whether you're troubleshooting a question or a problem, and choose an appropriate first resource.
    •  

    Is it a Question or a Problem?

    Label problems as questions or problems, then where to turn to first:
    quote:question/problem:admin guide/release notes.

    Give 2 questions and 1 problem. 
    Have them pick out which chapter in admin guide they could use to answer the question, then that link takes them to the specific anchor within the admin guide.
    Same for problem, but take them directly to answer in release notes.
     

    wrapup
     
     
     

       

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