Ability to troubleshoot problems associated with the installation.

Try This:

Locate and examine the install.inf file which recorded your installation preferences.

When all else fails, try re-installing the Server. To do this, first use the uninstall program, nshome/uninstall, then go back through the installation procedure.

Troubleshooting 


This section describes the most common installation problems and how to solve them.


"I accidentally denied all access to the Server Manager forms."

Log in to the system as root or with the server's user account, and edit the nshome/admserv/ns-admin.conf file.  There is a line for allowed hosts or allowed IP addresses.  Use wildcard patterns, or modify the lines to include your host and address, save the file, and then restart the administration server.  The format for the HOSTS parameter is:
        HOSTS (<server> | <server> | <server> | . . . )
where <server> is a hostname such as:
        directory.sprockets.com
You can use wildcards with these hostnames.  For example, to allow any machine in the ace industry domain to access the Server Manager, enter:
        HOSTS (*.sprockets.com)
You can allow hosts using specific IP addresses to access the Server Manager by using the Addresses parameter:
        Addresses (<IP> | <IP> | <IP> | . . . )
where <IP> is the host's IP address. For example:
        Addresses (255.255.255.255 | 255.255.255.256)
"My client can't locate the server."
First, try using the hostname.  If that does not work, use the fully qualified name (such as www.domain.com), and make sure the server is listed in the DNS. If that does not work, use the IP address.


"The port number I chose is in use."

You probably did not shut down a server before you upgraded it.  Shut down the old server, then manually start the upgraded one.

Another installed server might be using the port.  Make sure the port you have chosen is not already being used by another server.
 

"I've forgotten the administration user name and password."
In the admserv directory in your server root directory, edit the admpw text file, which contains a line of text similar to the following:

 admin:lnOVeixulqkmU

The text before the colon is the administration user name (in this case, admin); the text following the colon is the password, which is encrypted. 

Delete everything after the colon and save the file. Shut down the administration server, and restart it. When prompted for the administration password, just press Return. You should be able to access the administration server now. Be sure to create a new password for the administration server. 
 

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Sun-Netscape Alliance