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BillerXpert Product OverviewThis brief overview will cover the main features and advantages of Netscape's BillerXpert product.
Outlines the main features of BillerXpert. This is how to move around in this course. Features Overview
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Supported PlatformsBillerXpert runs under Solaris 2.6. Platform requirements:
The supporting components for BillerXpert are:
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Product Details | ||
Comprehensive Internet Bill Presentment and Payment SolutionTraditionally, companies have viewed bill payment and processing as a nonstrategic function. Across such industries as telecommunications, financial services, cable television, and utilities, companies have operated billing as a cost center, frequently outsourcing the entire operation. The Net Economy presents companies with the opportunity to gain a competitive advantage by leveraging Internet bill presentment and payment by using it as a means to build and manage customer relationships. | ||
Provide Customer ConvenienceWith Netscape BillerXpert, your customers will enjoy a new level of service and convenience. They can view bills online through any browser 24 hours a day, seven days a week. Flexible payment options let them pay by credit card or by check, or even schedule bill payments for a future date. Email notification alerts them to the arrival of new bills, past-due payments, and special offers and promotions. Personalization options allow them to view statements based on their own preferences. | ||
Build Customer LoyaltyBy providing a better level of service, offering customers new conveniences, and providing customers with more control over their finances, companies can strengthen customer relationships and minimize churn. Customers can view bill summaries or drill down to line-item levels of detail, thus giving them access to the right level of information at the right time. For business-to-business billing, BillerXpert provides deep statement analysis and reporting. Statement search and analysis capabilities give customers the ability to track spending over time and find critical information in current or past bills. | ||
Generate New Revenue StreamsThe targeted marketing capability of Netscape BillerXpert can help companies turn billing from a cost center into a revenue opportunity through cross-selling and sales of new services to current customers. | ||
Supports High Availability and Fault ToleranceNetcape BillerXpert enables maximum application availability by eliminating any single point of failure. Failover capabilities help ensure that billing information continues to be processed in the event of a server failure. Failure recovery features include auto-detection and auto-start of failed servers and processes. Distributed state and session management helps ensure that no application or user data are lost in the event of failure. | ||
Provides High Performance and ScalabilityNetscape BillerXpert supports a high volume of concurrent users through optimized end-to-end performance features, including support for advanced connection caching and pooling, results caching, data streaming, and a fully multithreaded, multiprocess architecture. Scalability features include dynamic load-balancing and point-and-click application partitioning to enable applications to scale dynamically to support thousands of concurrent users.
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Reduces Time to MarketNetscape BillerXpert supports integration with enterprise billing systems through data extraction and loading services. It integrates with multiple data formats including print streams, ASCII text, and XML. Netscape BillerXpert provides pre-built, customizable application templates designed for numerous industries incudng telecommunications, cable TV, and financial services. Netscape Application Builder enables customization of presentation templates and business rules. A suite of easy-to-use application designers automatically generates application objects and templates. | ||
Bill Personalization and NotificationPresent multiple levels of information, from bill summaries to line item detail. Users can view past and present statements to discover spending trends. Parametric search capability lets users easily find critical information across present and past statements. Send email notification of new bills, overdue payments, or special offers. | ||
Customer Enrollment and RegistrationTemplates can be customized to collect additional information about customers, such as hobbies, occupation, etc. Customers can securely manage and update account information, thus minimizing support calls. Includes reporting tools for tracking and analyzing membership activity. | ||
Targeted MarketingUse single or multiple user attributes contained in membership database as targeting criteria. Event-based relationship management captures and acts on user events, including registration, bill payment, and search. Launch multiple marketing actions, including sending targeted email displaying advertising banners or presenting a personalized page via a single user event. Define additional events and actions based on your business processes. User activity tracking enables fine-grained analysis and reporting of user behavior. | ||
Integration With Existing SystemsExtract data from existing billing systems for presentation over the Internet. Integrate BillerXpert with multiple data formats, including print streams, ASCII text, and XML. Manage the loading process via a browser interface or scriptable command-line utility. | ||
Multiple Payment MethodsReal-time authorization keeps users updated on the status of their transaction. Provides secure transaction processing via SSL encryption. Open Payment Interface (OPI) enables integration with additional payment types and existing systems. | ||
A Flexible, Extensible SolutionIncludes Netscape Application Builder integrated development environment (IDE) for customization of presentation templates and business rules. Comes with fully documented SDK and APIs. Allows secure, remote administration from any desktop. Application configuration information and user information are stored in a central directory. Uses a modular system design to allow application components to run on multiple systems, such as a cluster configuration for enhanced high availability, scalability, and security. |