Target Skill:
Describe the two EBPP models and list the advantages and disadvantages
of each |
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Consolidation Model
Billing Consolidation is the model that provides customers with the “one-stop”
bill payment that they want. As shown in the following illustration, a
bill consolidator takes the billing information from various billers and
presents it to customers that need it.

The consolidator, who may be associated with a Internet portal,
receives payments from customers on behalf of the billing company and processes
the financial transactions. Two types of consolidation are typically found:
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Thick consolidation
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Thin consolidation.
Thick consolidation means that the consolidator is an opaque divider between
customer and billing organization. The consolidator provides the only online
point of contact between the two. This model satisfies the customer’s need
for time savings, but doesn't provide the in-depth information the customer
wants. Also, it doesn't help the biller strengthen their customer
relationships. The thin consolidation model, illustrated on the following
page, has been developed to overcome these drawbacks.
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